Customer Experience Associate - Remote

Overview

As a Customer Experience Associate at Benepass, you will play a critical role in supporting customers and resolving their inquiries through various support channels.

In Short

• Address and resolve customer support issues through phone, email, and live chat.
• Manage internal systems to resolve user issues.
• Provide feedback on common issues and trends.
• Deliver exceptional customer service.
• Work evenings and weekends as needed.
• 1-3 years in a customer-facing role.
• Excellent written and verbal communication skills.
• Proficiency with G Suite and Slack.
• Strong organizational skills.
• Self-starter attitude.

Requirements

• 1-3 years in customer-facing role.
• Excellent written and verbal communication.
• Proficiency with G Suite and Slack.
• Strong organizational skills and ability to track multiple issues.
• Comfortable reviewing basic data.
• Self-starter attitude.

Benefits

• 95% coverage of medical, dental, and vision.
• $250 WFH setup.
• $150/month for cell phone + internet.
• $100/month for wellness.
• Flexible PTO.