Customer Success Manager - Remote

Overview

As a Customer Success Manager at Benepass, you will lead the management of our SMB and emerging tech clients, ensuring customer satisfaction, retention, and growth.

In Short

• Manage a portfolio of SMB and emerging tech clients.
• Drive admin platform education and adoption.
• Identify growth opportunities within your accounts.
• Monitor customer health metrics.
• Gather and communicate customer feedback.
• Develop scalable processes tailored to SMB clients.
• Work closely with cross-functional teams.
• Contribute to continuous improvement of customer success processes.
• Thrive in a fast-paced startup environment.
• Help customers achieve their goals.

Requirements

• 3-5 years of experience in customer success or account management.
• Direct experience in the employee benefits space.
• Proven track record of managing SMB and emerging tech accounts.
• Ability to analyze data and influence decision-making.
• Experience working with cross-functional teams.

Benefits

• 95% coverage of medical, dental, and vision.
• $250 WFH setup.
• $150/month for cell phone and internet.
• $100/month for wellness.
• No Meeting Wednesday!
• Flexible PTO.