Customer Success Manager - Remote

Overview

Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

In Short

• Join a remote-native global team focused on customer success.
• Drive adoption and demonstrate ongoing value for Halcyon customers.
• Coordinate Customer Success activities: onboarding, adoption, and retention.
• Foster strong relationships with customers and act as their trusted advisor.
• Monitor and report on customer health and engagement.
• Collaborate with cross-functional teams to develop customer relationships.
• Identify upsell opportunities with Account Executives.
• Work independently and as part of a team.
• 5+ years of customer-facing experience required.
• Excellent communication and presentation skills necessary.

Requirements

• 5+ years of related customer-facing experience.
• Bachelor's degree in a related field; advanced degrees preferred.
• Experience in post-sales customer advocacy and engagement.
• Strong communication, presentation, and interpersonal skills.
• Understanding of technology and ability to explain concepts clearly.
• Experience with customer onboarding and success.
• Proven success in managing customer journeys.

Benefits

• Comprehensive healthcare with premiums paid for employees and dependents.
• 401k plan with employer contribution.
• Disability coverage and life insurance plans.
• Flexible PTO policy.
• Parental leave.
• Generous equity offering.