Customer Success Manager - Remote

Overview

As a Customer Success Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction of our customers. You’ll be the primary point of contact for strategic accounts, responsible for guiding customers through implementation—including complex data feed management—and ensuring they achieve measurable outcomes.

In Short

• Lead the end-to-end onboarding process for customers.
• Build trusted relationships with customer stakeholders.
• Analyze customer data and performance metrics.
• Act as the voice of the customer within the company.
• Identify opportunities for process optimization.
• Collaborate with Sales, Product, Engineering, and Support teams.

Requirements

• 6+ years of experience in Customer Success or Account Management.
• Strong technical aptitude for data feeds and integrations.
• Ability to manage through ambiguity and build processes.
• Proven track record of building strategic relationships.
• Analytical mindset with experience in data analysis.
• Excellent project management skills.

Benefits

• Opportunity to work in a growing digital health solution environment.
• Be part of a team that values customer satisfaction.
• Contribute to meaningful improvements in healthcare services.