Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
CA, USA
$58,000 - $75,000/year

Overview

As a Customer Success Manager at Jellyfish, you will play a crucial role in increasing client satisfaction and adoption within the tech travel space.

In Short

  • Provide hands-on support to teams and clients.
  • Guide clients through the use of the tech stack.
  • Assist with Pencil Pro implementation projects.
  • Gather user insights for platform enhancement.
  • Develop strategies for increased usage and adoption.
  • Deploy products and configure new users.
  • Maintain documentation and training materials.
  • Troubleshoot technical issues.
  • Participate in roadmap discussions.

Requirements

  • 3+ years in customer success or SaaS.
  • Experience managing enterprise client relationships.
  • Experience with complex client onboarding.
  • Conducting product training sessions.
  • Understanding of production workflows.
  • Familiarity with AI-driven marketing tools.
  • Interest in emerging tech trends.

Benefits

  • Loyalty salary increase and annual bonus.
  • Remote work for up to 60% of days.
  • Flexible working hours.
  • One paid day each month for self-development.
  • Access to unlimited online courses.
Jellyfish logo

Jellyfish

Jellyfish is a global digital marketing agency that combines technology, creativity, and data expertise to empower clients on their digital journeys. The company values diverse perspectives and inclusive collaboration, fostering an environment where unique contributions are celebrated. Jellyfish is committed to innovation and challenging the status quo, aiming to craft impactful media strategies and stories for clients worldwide. They prioritize professional growth and personal fulfillment, creating a workplace that supports individual development and flexible working arrangements.

Share This Job!

Save This Job!

Similar Jobs:

Oscilar logo

Customer Success Manager - Remote

Oscilar

21 hours ago

The Customer Success Manager is responsible for maintaining strong relationships with clients to ensure satisfaction and drive renewals.

USA
Full-time
Customer Service
SmartRecruiters logo

Customer Success Manager - Remote

SmartRecruiters

Yesterday

The Customer Success Manager will enhance customer relationships and ensure product adoption for U.S.-based clients.

Worldwide
Full-time
Customer Service
Circit Limited logo

Customer Success Manager - Remote

Circit Limited

Yesterday

Circit is seeking an experienced Customer Success Manager to manage and grow European customer accounts.

Spain
Full-time
Sales / Business
Humata Health logo

Customer Success Manager - Remote

Humata Health

Yesterday

Humata Health Inc. is looking for a Customer Success Manager to ensure customer satisfaction and drive adoption of healthcare solutions.

USA
Full-time
Customer Service
Solink logo

Customer Success Manager - Remote

Solink

Yesterday

The Customer Success Manager will build strong relationships with clients to ensure they achieve maximum value from Solink's products.

UK
Full-time
Customer Service