Customer Success Manager - Remote

Overview

The Customer Success Manager at Solink is responsible for establishing productive and trusted relationships with clients in the retail, restaurant, and service industries, ensuring they realize business value from their investment in Solink's products.

In Short

• Work with the go-to-market team to onboard and educate customers.
• Manage a book of business as a trusted advisor.
• Conduct Quarterly Business Reviews (QBRs) with clients.
• Drive retention and expansion opportunities.
• Manage client escalations effectively.
• Monitor product adoption and engagement.
• Provide exceptional service to turn customers into advocates.
• Build knowledge about the industries served.
• Create and share best practices through playbooks.
• Assist in pre-sales activities when necessary.

Requirements

• 3-5 years in Customer Success or Account Management in SaaS.
• Proven track record in account planning and stakeholder management.
• High level of emotional intelligence.
• Excellent communication skills in English.
• Revenue-motivated with a consultative approach.
• Ability to learn new platforms quickly.
• Relationship-driven and customer-focused.
• Proactive and empathetic to customer needs.
• Understanding of SaaS technology.
• Collaborative and team-focused attitude.

Benefits

• Flexibility in work location.
• Meaningful equity for full-time employees.
• Comprehensive benefits package.
• Wellness support with monthly reimbursements.
• Advancement based on merit.
• Candid culture with clear expectations.
• Social connection opportunities.