Customer Success Manager - Remote

Overview

The Key Account Customer Success Manager is a customer-facing role that provides support, guidance, and growth opportunities to customers while ensuring a superior customer experience.

In Short

• Act as the daily point of contact and trusted advisor for customers.
• Define success plans rooted in data with clear deliverables.
• Help customers extract maximum value from Colibri's solutions.
• Build understanding of client and industry segmentation.
• Manage customer engagement including onboarding and nurturing.
• Establish and grow value-based relationships through communication.
• Serve as the voice of the customer for feature requests.
• Drive account retention, growth, and upsell/cross-sell.
• Actively drive customer references and case studies.

Requirements

• Bachelor's Degree Required.
• Financial Services Experience Preferred.
• Experience providing SaaS customer-facing account management.

Benefits

• Work in a mission-aligned company.
• Be part of a pioneering online professional education platform.
• Join a team of over 1,500 professionals.