Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of Updox. We are currently looking for a Customer Success Manager in the United States.

In Short

• Lead customer success initiatives for strategic accounts.
• Ensure adoption, engagement, and long-term satisfaction.
• Combine project management skills with healthcare service delivery knowledge.
• Work closely with internal teams and customers to solve challenges.
• Optimize workflows and identify opportunities for expansion.
• Blend relationship management, strategic problem-solving, and technology expertise.
• Support remote work and exposure to multiple products.
• Measure success through customer retention and satisfaction.
• Drive growth across the customer portfolio.

Requirements

• Strong project management skills.
• Deep understanding of healthcare service delivery.
• Experience in customer success or related field.
• Ability to build and maintain relationships with stakeholders.
• Expertise in platform and product guidance.
• Problem-solving skills and ability to act as a trusted advisor.
• Effective delivery of services with attention to quality.

Benefits

• Opportunity to work remotely.
• Exposure to diverse customer base and products.
• Collaborative and fast-paced work environment.