Customer Success Manager - Remote

Overview

As a Customer Success Manager at Agiloft, you will be responsible for building customer relationships, driving product engagement, and advocating for customer needs within the organization.

In Short

• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer engagement, retention, and growth.
• Identify risks and uncover new opportunities for growth.
• Act as a trusted advisor to customers.
• Set clear goals and collaborate across teams.
• Communicate consistently with customers and stakeholders.
• Utilize data to drive meaningful change.
• Guide feature adoption of Agiloft's solutions.
• Collaborate with Account Managers on renewals and upsell opportunities.
• Other duties as assigned.

Requirements

• 2-4+ years in Customer Success or Account Management in SaaS.
• Exceptional communication and organizational skills.
• Proven experience in relationship building and retention strategies.
• Strong focus on customer-centric engagement.
• Ability to manage multiple accounts in a fast-paced environment.
• Bachelor's degree or equivalent.

Benefits

• Supportive work environment fostering diversity and inclusion.
• Healthy work/life balance with floating holidays and wellness days.