Customer Success Manager - Remote

Overview

The Customer Success Manager at DroneSense is responsible for ensuring customer satisfaction and success with the DroneSense platform, collaborating with various stakeholders to enhance public safety missions.

In Short

• Drive customer success through product adoption.
• Collaborate with internal teams to resolve customer challenges.
• Advocate for customer needs to the Product team.
• Monitor account health and achieve operational KPIs.
• Prepare and deliver impactful Customer Business Reviews.
• Build strong relationships with customers.
• Present product roadmaps to customers.
• Respond to complex customer RFPs and RFIs.
• Document key conversations and flag issues proactively.
• Identify opportunities for account expansion and cross-selling.

Requirements

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Experience in public safety preferred.
• Prior experience with UAS is a plus.
• Familiarity with modern networking and cloud installations.
• Excellent problem-solving skills.
• Experience with tools like Excel, Hubspot, and Zendesk.
• Strong influencing skills and a team-first mentality.
• Excellent communication skills.

Benefits

• Opportunity to work in a fast-paced, innovative environment.
• Collaborative team culture focused on customer success.
• Chance to contribute to public safety solutions.
• Professional growth and development opportunities.
• Work with experienced professionals in the field.