Customer Success Manager - Remote

Overview

The Customer Success Manager at Pavago will be responsible for managing relationships with US-based B2C ecommerce clients, ensuring their needs are met and expectations exceeded.

In Short

• Serve as the main point of contact for assigned clients.
• Understand client business goals and align strategies.
• Conduct regular check-ins via Zoom or Slack.
• Proactively address client concerns.
• Monitor account health for high client retention.
• Oversee delivery of SEO and website service projects.
• Translate technical insights into actionable recommendations.
• Collaborate with internal teams for smooth execution.
• Review reports to understand campaign results.
• Maintain strong long-term partnerships with clients.

Requirements

• 3–5 years of experience in account management or client success.
• Understanding of ecommerce platforms, particularly Shopify.
• Knowledge of SEO principles and website optimization.
• Proficiency with Google Analytics and Google Search Console.
• Strong verbal and written communication skills.
• Prior experience with US-based B2C clients.

Benefits

• Opportunity to work with a dynamic team.
• Engagement with innovative digital marketing projects.
• Professional development opportunities.
• Flexible working hours.