Customer Success Manager - Remote

Overview

The Customer Success Manager at Mobbin will shape how we onboard, support, and grow team and enterprise accounts, ensuring a smooth experience throughout the customer lifecycle.

In Short

• Manage the full account lifecycle including renewals and expansions.
• Create and manage onboarding processes for teams and enterprises.
• Monitor account health and mitigate key account churn risks.
• Join sales calls with prospects and conduct product demos.
• Oversee procurement processes for team and enterprise accounts.
• Assist in preparing and tracking customer and vendor contracts.
• Collaborate with engineering, product, growth, legal, and security teams.
• Help manage a small customer support team.
• Work in a fast-paced environment wearing multiple hats.
• Drive sales velocity while maintaining timely approvals.

Requirements

• 2+ years’ experience in customer success or account management.
• Proven experience in onboarding and training customers.
• Skilled in product demos and identifying renewal opportunities.
• Strong account management and relationship-building skills.
• Proficient in product troubleshooting and tracking feature usage.
• Confident communicator with strong written and verbal skills.
• Experience working with legal and procurement teams.
• Comfortable working with a global customer base.
• Motivated to make a real difference in customer success.

Benefits

• Competitive salary based on experience.
• Flexible working conditions.
• Company-sponsored work device.
• Health insurance coverage.
• Annual company retreats.