Customer Success Manager - Remote

Overview

The Customer Success Manager will be the primary point of contact for strategic accounts, ensuring exceptional support and value from Fastmarkets' products and services.

In Short

• Act as the dedicated Customer Success Manager for strategic accounts.
• Monitor account health and usage data.
• Host Quarterly Business Reviews (QBRs) with stakeholders.
• Collaborate with cross-functional teams to resolve customer issues.
• Gather customer feedback to improve products and services.
• Maintain a deep understanding of the company's offerings.
• Generate reports on customer inquiries and satisfaction levels.
• Work flexibly as part of a dynamic team.
• Build strong relationships with customers and internal stakeholders.
• Promote a customer-centric approach in all activities.

Requirements

• 1-2 years experience in customer success or account management.
• Ability to build strong relationships.
• Exceptional communication skills.
• Good technical proficiency, especially in Excel.
• Capacity to learn and master complex products.
• Confidence in building credibility with customers.
• Knowledge of a second language is a plus.

Benefits

• Inclusive workplace culture.
• Opportunities for professional growth.
• Collaborative team environment.
• Commitment to equality and diversity.