Customer Success Manager - Remote

Overview

MealSuite is an Inc. 5000 Fastest-Growing Company, a privately owned SaaS organization that provides end-to-end foodservice technology solutions. We are looking for a strategic and experienced Customer Success Manager to join our Customer Experience team to ensure our customers realize value from our products and services.

In Short

• Develop consultative relationships with customers.
• Proactively assess customer account health and identify growth opportunities.
• Facilitate the transition from Onboarding to Customer Success.
• Work with Sales to identify Customer Success Qualified Leads.
• Manage escalations and serve as the central communication point for customers.
• Identify red flags and risks for escalation.
• Develop and manage customer success plans and goals.
• Conduct business reviews with customer leadership.
• Be the voice of the customer for internal recommendations.
• Drive product adoption and engagement.

Requirements

• 2-3 years of experience in Customer Success or Account Management.
• Knowledge of Customer Experience/Success in a SaaS environment.
• Experience with Customer Success platforms.
• Strong relationship-building skills.
• Ability to collaborate cross-functionally.
• Willingness to travel between Canada and the USA.
• Adaptability in a changing environment.
• Desire for learning and leadership development.

Benefits

• Unlimited paid time off.
• Comprehensive healthcare benefits.
• Hybrid work flexibility.
• Support for work-life balance.
• An inclusive workplace.
• Participation in equity program.
• Opportunities for career development.
• Purposeful work with a positive community impact.