Customer Success Manager - Remote

Overview

Aidoc is recruiting a Customer Success Manager in the United States. Join our team!

In Short

• Champion customer-centric solutions and outcomes.
• Work closely with engineering, operations, sales, and support teams.
• Enhance the value customers get from our solutions.
• Lead discussions with top physicians in prestige medical centers.
• Ensure smooth onboarding of new customers.
• Drive product enhancements by representing customer perspectives.
• Perform data analysis and storytelling for customers.
• Initiate and execute research initiatives.
• Ability to multitask and problem-solve in a dynamic environment.
• Excellent verbal and written communication skills in English.

Requirements

• BSc in science, engineering, or any quantitative field; MSc preferred.
• 2-3 years of experience in Customer Success or similar roles.
• Experience in a SaaS high-tech/startup company is an advantage.
• Experience with data analytics is an advantage.
• Experience with medical imaging and radiologists is an advantage.
• Ability to work in PST/MST time zones and travel up to 25%.
• Critical thinker with a data-driven decision-making process.
• Tech-savvy with understanding of technical concepts.

Benefits

• A range of medical, dental, and vision benefits.
• Stock options for all full-time employees.
• 20 days of paid vacation, plus sick days and holidays.
• A 401(k) plan, life insurance, and disability benefits.
• The opportunity to improve medical care and impact patient outcomes.