Manager, Customer Success - Remote

Overview

Practice Better is on a mission to help health and wellness practitioners build independent practices by providing a modern EHR. We are seeking a strategic Customer Success leader to enhance customer engagement and support.

In Short

• Lead the Customer Success team to drive customer engagement.
• Implement digital and one-to-many customer success programs.
• Collaborate with Product and Marketing teams.
• Focus on customer onboarding and retention strategies.
• Build meaningful connections with customers.
• Champion a test-and-learn culture.
• Provide feedback and coaching to team members.
• Foster an inclusive team culture.
• Work in a remote-first environment with optional office access.
• Contribute to the growth of Practice Better’s customer experience.

Requirements

• 5+ years of customer success experience.
• 3+ years of team leadership experience in a SaaS environment.
• Proven success in building digital success programs.
• Strong understanding of SaaS metrics.
• Excellent collaboration and communication skills.
• Ability to focus on business impact using data.
• Highly organized and decisive.
• Hands-on and pragmatic approach.
• Empathy and prioritization of team wellbeing.

Benefits

• Unlimited vacation policy.
• Generous health benefits starting from Day 1.
• RRSP / 401K matching program.
• Choice of work device (Windows or Apple).
• Home office allowance of $500/year.
• Health & wellness allowance of $750/year.
• Learning & development allowance of $1,000/year.
• Access to digital mental health services.
• Company events and free lunches.
• Flexible remote work options.