Customer Success Manager - Remote

Overview

You really want to make a difference? At Probonio, you’re not just shaping the future — you’re actively building the success of our customers and directly contributing to the growth of a dynamic SaaS startup. We stand for excellent customer service, smart processes, and genuine partnerships at eye level.

In Short

• You’ll support our customers from onboarding to long-term collaboration
• You’ll understand their challenges and show them how to create real value with Probonio
• You’ll stay engaged: conduct check-ins, gather feedback, and find solutions
• You’ll work closely with our product and support teams
• You’ll identify upselling and cross-selling opportunities — and use them strategically

Requirements

• You bring solid experience in customer interaction — whether in support, account management, or consulting
• You know how to explain, listen, and communicate on equal footing — in German, and ideally in English too
• Your structured and self-driven working style sets you apart
• Your technical understanding enables you to fully grasp our digital product and guide our customers effectively
• Your enthusiasm for building and nurturing customer relationships completes your profile

Benefits

• High flexibility: Whether you prefer collaborating in a co-working space, enjoy the atmosphere of a dedicated office, or like working from home — the choice is yours. For this role, we prefer a hybrid setup. And the best part: thanks to our workation policy, you can even work temporarily from other European countries — for fresh perspectives and new inspiration.
• Fast career growth: We offer you the opportunity to grow and advance your career in a rapidly expanding company.
• Attractive salary & benefits budget: In addition to your salary, you’ll receive a comprehensive benefits package including voucher budgets, corporate fitness, digital meal vouchers, mobility budget, and more.
• Retirement plan – beyond the standard: In addition to the statutory contribution, we support your company pension plan with an attractive additional contribution. So you’re investing not only in your present, but also in a secure future.
• Open team culture: We love exchanging ideas and giving and receiving feedback — without rigid hierarchies. Your opinion matters, whether you’ve been with us for a week or a year.
• Modern work culture: Our work policy is flexible, trust-based, and built on honesty and reliability.
• Team spirit: We live and breathe community! From relaxed BBQ evenings and Halloween parties to rafting trips — our team events create unforgettable moments and lots of fun.

We see diversity as an asset to our team. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply.