Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of New Inergy GmbH. We are currently looking for a Customer Success Manager in Germany.

This role offers an exciting opportunity to become a key player in the fast-growing e-mobility sector by providing excellent customer support and guidance. You will be the first point of contact for customers, helping them navigate their e-mobility challenges and delivering tailored solutions. Through hands-on coaching and mentoring, you will quickly gain expertise in electric vehicle charging technologies. The position combines customer service, problem solving, and complaint management within a dynamic and supportive team environment that values innovation and sustainability.

In Short

• Serve as the primary contact for customers via phone, email, chat, and occasional on-site visits.
• Analyze and resolve customer issues effectively, ensuring high satisfaction levels.
• Handle complaints professionally, aiming for customer-oriented solutions.
• Document all customer interactions accurately in the internal system.
• Collaborate with team members and contribute to continuous improvement in service delivery.
• Participate actively in coaching and mentoring programs to deepen product knowledge and customer engagement skills.

Requirements

• Strong communication skills.
• Experience in customer service or related fields.
• Ability to analyze and resolve issues effectively.
• Familiarity with e-mobility and electric vehicle technologies is a plus.
• Team player who values collaboration and continuous improvement.

Benefits

• Opportunity to work in a fast-growing sector.
• Supportive team environment.
• Professional development through coaching and mentoring.
• Focus on innovation and sustainability.