Customer Success Manager - Remote

Overview

Woliba is redefining the way organizations approach People Operations and employee wellbeing through its all-in-one SaaS platform. This role involves owning and growing relationships with customers to ensure they achieve measurable success using Woliba's platform.

In Short

• Join a mission-driven team passionate about innovation and impact.
• Work in a fully remote environment with flexibility.
• Develop a deep understanding of clients' goals and challenges.
• Lead onboarding plans for new accounts.
• Drive product adoption and customer satisfaction.
• Monitor key account health metrics.
• Collaborate with internal teams to inform product decisions.
• Proactively identify at-risk accounts.
• Prepare executive-level reports for stakeholders.
• Support professional growth and celebrate successes.

Requirements

• 4+ years in Customer Success or Account Management within SaaS.
• Experience managing US-based accounts.
• Strong understanding of SaaS best practices.
• Excellent English communication skills.
• Strong analytical skills to translate feedback into insights.
• Ability to work independently in a remote environment.
• Tech-savvy with proficiency in CRM and customer success platforms.

Benefits

• Fully remote, flexible work environment.
• Opportunity to join a growing SaaS company.
• Professional development and learning opportunities.
• Competitive salary aligned with experience and location.