Customer Success Manager - Remote

Overview

We are looking for an outstanding Customer Success Manager to join our growing global team! The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way.

In Short

• Serve as customers’ primary point of contact and build strong relationships.
• Manage communication with customers and internal teams.
• Understand customers’ needs and ensure goals are met.
• Identify growth opportunities through cross-sell and upsell.
• Troubleshoot and resolve customer issues.
• Work with product and sales teams on key projects.
• Supervise and lead mobile marketing campaigns.
• Conduct analyses to improve campaign performance.
• Provide reports with recommendations for improvement.
• Embrace autonomy and seek opportunities for improvement.

Requirements

• Graduated in Business Administration, Marketing or similar.
• 3-5 years experience in customer-facing roles.
• Proficient in data handling and report building.
• High attention to detail and accuracy.
• Fluency in English; Mandarin, Japanese, or Korean is a plus.
• Ambitious self-starter with a positive attitude.
• Enjoys challenges and continuous learning.
• Strong interpersonal skills.

Benefits

• Learn about mobile advertising growth.
• Competitive salary.
• Responsibility from day one.
• Entrepreneurial work environment.
• Office and remote work balance.
• Structured remote onboarding and continuous training.
• Work with a talented global team.