Customer Success Manager - Remote

Overview

We are looking for an outstanding Customer Success Manager to join our growing global team! The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

In Short

• Serve as customers’ primary point of contact.
• Own communication with customers and liaise with internal teams.
• Understand customers’ needs and ensure their goals are met.
• Identify growth opportunities (cross-sell & upsell).
• Troubleshoot and resolve escalated customer issues.
• Work closely with product and sales teams.
• Supervise and lead strategic campaigns.
• Structure insightful analyses to improve campaign performance.
• Provide reports and recommendations for improvement.
• Proactive in seeking opportunities for improvement.

Requirements

• Graduated in Business Administration, Marketing, or comparable record.
• 3-5 years experience in client-facing roles.
• Proficient at data handling and analysis.
• Superior attention to detail.
• Fluency in English is a must; additional languages are a plus.
• Ambitious self-starter.
• Positive attitude and good teamwork skills.

Benefits

• Learn about mobile advertising.
• Competitive salary.
• Responsibility from day one.
• Entrepreneurial environment.
• Office and remote work balance.
• Structured remote onboarding and continuous training.
• Work with a talented global team.