Customer Success Manager - Remote

Overview

The Customer Success Manager at Grammarly plays a key role in driving product adoption and ensuring that clients fully realize the value of their investment in Coda.

In Short

• Collaborate with senior decision-makers to demonstrate product value.
• Drive adoption and retention across Coda accounts.
• Establish yourself as a trusted advisor for clients.
• Lead regular account reviews with valuable insights.
• Build feedback loops to influence product development.
• Contribute to content and process improvements.

Requirements

• 5+ years of Customer Success experience in a SaaS environment.
• Technical proficiency and comfort with data analysis.
• Strong relationship-building skills.
• Ability to synthesize data for decision-making.
• Proven track record of customer satisfaction.
• Experience advocating for customers and collaborating cross-functionally.
• Ability to work independently with minimal guidance.

Benefits

• Excellent health care benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year.
• Generous stipends for various needs.
• Annual professional development budget.