Manager, Customer Success - Remote

Overview

Sortly is a remote-first company offering an intuitive inventory management solution, aiming to empower SMBs and teams to manage their assets effectively.

In Short

• Lead a high-performing Customer Success team.
• Drive customer retention and expansion strategies.
• Manage a small book of high-value accounts.
• Collaborate with cross-functional teams on customer experience.
• Set performance goals and track key metrics.
• Design and optimize customer success processes.
• Mentor and coach team members for growth.
• Represent Customer Success in executive forums.
• Foster a customer-centric culture aligned with company values.
• Work in a fast-paced, high-growth SaaS environment.

Requirements

• 5+ years of SaaS Customer Success experience.
• 3+ years of people management experience.
• Strong operational and process-building skills.
• Excellent communication and interpersonal skills.
• Experience in a fast-paced SaaS environment.
• Ability to drive measurable customer outcomes.
• Familiarity with inventory or supply chain tools is a plus.

Benefits

• Competitive salary and benefits package.
• Annual off-site retreats.
• Home office stipend.
• 401k match.
• Yearly learning and development reimbursement.