Manager, Customer Success - Remote

Overview

The Manager, Customer Success is responsible for driving customer retention and growth within an assigned portfolio. You will lead a team of Customer Success Managers to ensure exceptional customer experiences, reduce churn, and identify expansion opportunities.

In Short

• Execute customer success strategies and initiatives to increase product adoption.
• Monitor and respond to early churn signals.
• Provide customer escalation support.
• Implement customer lifecycle programs.
• Represent the voice of the customer.
• Analyze customer data for success patterns.
• Hire, develop, and manage a team of Customer Success Managers.

Requirements

• 3+ years of management experience in Customer Success.
• Proven experience in customer engagement models.
• Skilled at executing processes and systems.
• Effective at setting team goals and tracking success metrics.
• Works effectively with Sales, Product, and Support teams.
• Comfortable working in a fast-paced environment.
• Ability to identify talent and develop team members.
• Generates creative solutions to customer challenges.

Benefits

• Competitive salary.
• Matching 401k.
• Medical, Dental, and Vision Benefits.
• Unlimited PTO policy.
• Company allowance for home office supplies.
• 12 weeks paid parental leave.