Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Qualio, you will play a crucial role in ensuring customer satisfaction and driving account growth through effective relationship management and strategic planning.

In Short

• Manage and expand a portfolio of customer accounts.
• Build strong relationships with customers and act as their key advocate.
• Drive revenue growth through customer engagement and product adoption.
• Collaborate with internal teams to enhance customer experience.
• Maintain high renewal rates and identify expansion opportunities.
• Utilize customer success planning techniques to ensure goals are met.
• Communicate effectively with customers across various platforms.
• Thrive in a remote work environment.

Requirements

• 5+ years of experience in Customer Success within a B2B SaaS context.
• Proven track record in account expansion and relationship building.
• Strong communication skills in multiple formats.
• Experience with Salesforce and customer success platforms.
• Excellent organizational and time management abilities.
• Experience in quality, healthcare, or life sciences industries is a plus.
• Familiarity with eQMS systems and relevant regulations.

Benefits

• Competitive salary.
• Flexible holidays and unlimited time off.
• Professional development stipend.
• Home office budget.
• Opportunity to contribute to life-saving products.