Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Athennian, you'll lead strategic customer relationships and drive success for our most important accounts, ensuring they achieve transformational outcomes.

In Short

• Manage a book of strategic customer accounts.
• Host executive business reviews (EBRs) to showcase product value.
• Educate users to achieve outcomes with the platform.
• Identify revenue opportunities within existing accounts.
• Advocate for customers and communicate with internal teams.
• Lead key initiatives involving stakeholders.
• Develop strategies and systems for Customer Success.
• Mentor other Customer Success Managers.
• Attend industry events for networking.

Requirements

• Expertise in relationship management.
• Strong verbal and written communication skills.
• Organizational and efficiency skills.
• Influential leadership abilities.
• Agility in prioritizing tasks.
• Strategic thinking with a focus on ROI.
• 5+ years in a Customer Success role in a B2B SaaS environment.

Benefits

• Opportunity to shape customer success processes.
• Impact on customer growth and retention.
• Mentorship and leadership opportunities.
• Engagement with key industry stakeholders.