Senior Customer Success Manager - Remote

Overview

Twilio is shaping the future of communications, empowering businesses and developers worldwide to craft personalized customer experiences. The company promotes a remote-first culture, ensuring that team members feel connected and valued regardless of their location.

In Short

• Position as Senior Customer Success Manager on Twilio's Segment team.
• Central touchpoint for customers, managing the post-sales lifecycle.
• Drive product adoption and ensure customer satisfaction.
• Develop tailored strategies for customer success and retention.
• Collaborate with internal teams to resolve technical challenges.
• Build relationships with executive stakeholders.
• Analyze portfolio for risks and opportunities.
• Proactively manage customer relationships to enhance engagement.
• Encourage customer advocacy and growth.
• Travel approximately 20% for in-person connections.

Requirements

• 5+ years managing enterprise-level customers.
• 7+ years in customer-facing roles.
• Experience with Fortune 500 companies.
• Expert in strategic planning and data-driven insights.
• Excellent communication and presentation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Strong collaboration and influence skills.
• Focus on customer satisfaction and tailored solutions.
• Passionate about leveraging data and technology.
• Bonus: experience in CDPs, ETL, ad-tech, or martech.

Benefits

• Competitive pay and generous time off.
• Healthcare and retirement savings program.
• Parental and wellness leave.
• Participation in Twilio’s equity plan.
• Eligible to earn commissions.