Senior Manager, Customer Success - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

In Short

• Manage a team of CSMs to deliver monthly and quarterly goals
• Provide leadership and direction to a high-performance team
• Develop specific and targeted goals for contributors on your team
• Find innovative ways to improve and increase performance
• Develop and maintain understanding of EvenUp’s products and services
• Execute and improve on customer engagements
• Support consistent client success processes
• Manage and resolve customer escalations
• Collaborate with leadership team to achieve objectives

Requirements

• 5+ years of experience in customer success
• 1+ year of experience in a first line manager role
• Previous experience as a top-performing CSM or Account Manager
• Proven leadership and people management skills
• Effective communicator with good people instincts
• Eager for a hands-on role with diverse projects
• Highly organized, self-motivated, detail-oriented
• High integrity and enthusiasm for long-term growth
• Willingness to travel 1-2 weeks a month if required

Benefits

• Choice of medical, dental, and vision insurance plans
• Additional insurance coverage options
• Flexible paid time off and sick leave
• 10 US observed holidays and Canadian statutory holidays
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto