Senior Customer Success Manager - Remote

Overview

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs.

In Short

• Own the customer’s overall adoption strategy and value delivery plan.
• Lead end-to-end adoption delivery and ensure successful implementation of automation solutions.
• Advise customers on value realization aligned with their objectives.
• Maintain workstream plans and ensure adherence to success milestones.
• Build and nurture strong relationships with clients.
• Manage strategic relationships with key clients as a trusted advisor.
• Collaborate with clients to tailor automation solutions.
• Stay abreast of industry trends and contribute to thought leadership.
• Collaborate with internal teams for a customer-centric approach.
• Develop effective solutions to client issues.

Requirements

• Extensive experience in customer success roles.
• Experience with professional services and support motions.
• Background in a high-growth technology company, preferably in SaaS or RPA.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Data-driven mindset for informed decision-making.
• Strategic thinking skills for executing customer success strategies.
• Bachelor's degree in business, technology, or related field (MBA preferred).
• Fluency in Bahasa & English.

Benefits

• Diverse and inclusive workplace.
• Flexible work options depending on business needs.
• Opportunities for growth and development.
• Commitment to equal opportunities for all candidates.
• Reasonable accommodations for candidates on request.