Senior Customer Success Manager - Remote

Overview

The Worksoft Sr. Customer Success Manager (CSM) is responsible for the post-sales journey for a group of Worksoft’s new and existing clients by developing and nurturing trusted advisor relationships with multiple key contacts at the client.

In Short

• Develop and maintain strong contacts within various levels of the organization.
• Serve as part of the onboarding team for customers.
• Proactively engage customers to review performance metrics.
• Provide escalation management assistance.
• Develop a customer success plan for each customer.
• Plan and execute regular business reviews with customers.
• Communicate client feedback on Worksoft’s products.
• Maintain and update CRM system with client statuses.

Requirements

• Minimum 5 years of customer success or similar customer-facing experience.
• Minimum of 2 years with software automation and/or quality assurance.
• Experience with implementing or upgrading enterprise software.
• Understanding of enterprise software lifecycle is desirable.
• Ability to travel to North America customer sites at least 30% of the time.

Benefits

• Employer-sponsored health plans through BCBS TX.
• Vision and dental insurance coverage.
• Employer HSA contributions.
• Life insurance and AD&D coverage.
• Short and long-term disability insurance.
• 401(k) retirement plan with 100% employer match up to 4%.
• 15+ PTO days per year.
• 12 paid holidays annually.
• Summer Hours program with half-day Fridays twice monthly.