Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Katana Cloud Inventory, you will be responsible for driving product adoption, customer retention, and revenue growth across a high-volume portfolio of SMB manufacturing customers.

In Short

• Own a portfolio of 100+ SMB manufacturing accounts.
• Lead Account Reviews and align on business goals.
• Collaborate with Product, Sales, and Marketing teams.
• Maintain detailed CRM and success platform records.
• 3–5 years of experience in Customer Success within a B2B SaaS environment.
• Proven track record managing high-volume SMB portfolios.
• Excellent communication and relationship-building skills.
• Proficiency with tools like HubSpot, Salesforce, and Gainsight.
• Strong interest in the manufacturing or industrial software industry.
• Data-informed approach using success metrics.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Client Services.
• Proven track record managing high-volume SMB portfolios.
• Experience in driving account expansion.
• Strong communication and presentation skills.
• Data-informed approach with experience using success metrics.
• Proficiency with CRM tools and BI platforms.

Benefits

• Competitive Compensation.
• Employee Stock Option Program.
• 20 business days of PTO + 3 paid health days annually.
• Sabbatical after four years.
• Home office stipend.
• Health and Wellness benefits.
• Best hardware and software for success.