Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will manage MicroStrategy's large Enterprise accounts, serving as a trusted advisor and ensuring the highest customer satisfaction.

In Short

• Manage large Enterprise accounts and build strong relationships.
• Guide new customers through the onboarding process.
• Conduct regular check-ins to understand customer needs.
• Monitor customer usage of SaaS products and provide optimization recommendations.
• Manage a book of business of $10-$15M ARR.
• Identify customer advocates and promote products.
• Ensure timely renewals and identify upselling opportunities.
• Gather customer feedback for product improvement.
• Maintain customer success metrics and provide regular reports.
• Work collaboratively with cross-functional teams.

Requirements

• Bachelor's degree in business, marketing, or related field.
• 8+ years in a customer-facing role, preferably in customer success.
• Effective communication and interpersonal skills.
• Excellent project management and problem-solving abilities.
• Familiarity with SaaS products and technology industry.
• Proficiency in customer success management tools and CRM software.
• Relevant certifications in cloud technologies are a plus.
• Fluency in German and English.

Benefits

• Work in a diverse and inclusive environment.
• Be part of an innovative and forward-thinking organization.
• Opportunity for personal and professional growth.
• Engage with cutting-edge technologies.
• Join a team that values curiosity and creativity.