Senior Customer Success Manager - Remote

Overview

Confluent is seeking a Senior Customer Success Manager to join their team, focusing on the Enterprise software space and driving customer success through real-time data solutions.

In Short

• Own the success of Enterprise customers ensuring they realize the full value of the Confluent platform.
• Manage consumption planning, use case mapping, and business value realization.
• Contribute to the Account Strategy set by the Account Director.
• Meet/exceed quarterly renewal targets through proactive customer management.
• Collaborate with the sales team for expansion and upsell opportunities.
• Coordinate engagement with Confluent resources for ongoing customer success.
• Promote Confluent features and communicate ROI to stakeholders.
• Maintain relationships with key users and decision makers.
• Advocate for customer requirements within Confluent.
• Identify issues and escalate for prompt resolution.

Requirements

• Experience in a Customer Success role with a focus on customer satisfaction and retention.
• Comfortable working with Enterprise organizations.
• Data-driven decision-making with full ownership of work.
• Strong team player with the ability to navigate complex dynamics.
• Excellent communicator and listener.
• Fluency in Salesforce and Tableau.
• Ability to articulate business value to various organizations.
• Experience managing a book of business with significant ARR.
• Familiarity with data streaming or cloud software technologies.

Benefits

• Opportunity to work in a collaborative and award-winning culture.
• Potential for high earnings based on performance.
• Endless possibilities and challenges in a growing organization.
• Inclusive workplace valuing diverse perspectives.
• Commitment to equal opportunity employment.