Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Appspace, you will lead adoption, engagement, and retention efforts with existing customers, ensuring a seamless transition and long-term value.

In Short

• Own a high ARR portfolio of customers and develop strategic business relationships.
• Build in-depth knowledge of customers and promote programs that drive adoption.
• Drive the process of creating and monitoring opportunities for migration.
• Provide digital workplace strategic plans to address business challenges.
• Collaborate with cross-functional teams to improve capabilities.

Requirements

• 5+ years of experience in customer success within a SaaS environment.
• Experience managing relationships at the executive level.
• Consultative and strategic approach to customer needs.
• Excellent communication and presentation skills.
• Ability to manage multiple clients in a fast-paced environment.

Benefits

• Flexible work culture and global office locations.
• Opportunities for personal and professional growth.
• Supportive team environment.