Team Manager, Customer Success - Remote

Overview

The Team Manager of Customer Success at Appspace is responsible for leading a team of Customer Success Managers, focusing on hiring, training, and performance management to ensure exceptional service delivery to customers.

In Short

• Manage day-to-day operations and career development of Customer Success Managers.
• Maintain high team engagement and motivation.
• Effectively manage a team of up to 10 members.
• Serve as the first escalation point for customer satisfaction issues.
• Responsible for team’s Annual Recurring Revenue (ARR).
• Report on churn risks and mitigation efforts.
• Conduct data analysis to identify areas for innovation.
• Develop and mentor team members to achieve their goals.
• Recruit and train new team members while improving team capabilities.
• Maximize efficiency in a dynamic environment.

Requirements

• 7+ years of experience in customer-facing roles.
• 3+ years of management experience in customer success.
• Proven leadership and ability to influence and empower employees.
• Experience with customer escalations.
• Strong organizational and problem-solving skills.
• Ability to manage multiple projects with attention to detail.
• Data-driven decision-making skills.
• Effective communication skills in various group settings.
• Degree in Business or related field preferred.

Benefits

• Competitive salary and employer-paid medical benefits.
• Flexible work schedules.
• Remote work opportunities.
• Casual dress work environment.
• Quiet Fridays with no internal meetings.