Customer Success Team Manager - Remote

Overview

Poll Everywhere is seeking a Customer Success Team Manager to lead and mentor the Customer Success Managers (CSMs) while enhancing strategies for customer retention and satisfaction.

In Short

• Lead and mentor a team of Customer Success Managers.
• Refine customer engagement strategies to drive retention.
• Analyze customer data and performance metrics.
• Provide actionable coaching and feedback.
• Collaborate with Sales, Product, and Leadership teams.
• Focus on customer health and proactive account management.
• Implement processes for operational excellence.
• Drive revenue growth through customer success initiatives.
• Conduct performance reviews and strategic planning sessions.
• Support CSMs in enhancing product knowledge and customer insights.

Requirements

• 2-5 years of experience managing Customer Success teams.
• 5+ years in a customer success role supporting SaaS products.
• Strong coaching and motivational skills.
• Analytical skills for deriving insights from customer data.
• Experience with CRM platforms like Salesforce.
• Excellent communication and collaboration skills.

Benefits

• Opportunity to make a significant impact on customer success.
• Collaborative work environment.
• Growth mindset and autonomy in decision-making.
• Structured coaching and development paths for team members.
• Engagement with cross-functional teams.