Manager of Customer Success Team - Remote

Overview

As the Manager of the Customer Success Team, you will manage and lead our CSM function to ensure we are delivering exceptional customer outcomes.

In Short

• Manage and lead the Customer Success function.
• Ensure exceptional customer outcomes.
• Core pillar of the revenue team.
• Responsible for customer retention and revenue expansion.
• Work in a hybrid environment with flexibility.
• Transform the renewal process with AI-driven automation.
• Collaborate with a diverse team.
• Contribute to the growth of a top Canadian startup.
• Focus on proactive, data-driven customer service.
• Drive better outcomes for clients and staff.

Requirements

• Experience in customer success management.
• Strong leadership skills.
• Ability to drive revenue growth.
• Understanding of AI and automation in customer service.
• Excellent communication skills.
• Experience in the insurance industry is a plus.
• Ability to work in a hybrid team environment.
• Proven track record of customer retention strategies.
• Strong analytical skills.
• Commitment to diversity and inclusion.

Benefits

• Opportunity to make a significant impact in the insurance industry.
• Work with a diverse and talented team.
• Flexible work environment.
• Access to venture capital resources.
• Professional growth opportunities.
• Engaging company culture.
• Competitive compensation package.
• Health and wellness benefits.
• Collaborative work atmosphere.
• Chance to be part of a top Canadian startup.