Senior Enterprise Customer Success Manager - Remote

Overview

The Senior Enterprise Customer Success Manager at Quandri is a strategic role responsible for owning and advancing our largest, most complex enterprise accounts, especially as we focus on the US market. This role requires a seasoned professional who can effectively engage with C-Suite and executive stakeholders, drive deep product adoption, and lead cross-functional relationships that deliver measurable business outcomes.

In Short

• Own and advance large enterprise accounts.
• Engage with C-Suite and executive stakeholders.
• Drive product adoption and customer success.
• Collaborate with Sales, Product, Marketing, and Implementation teams.
• Manage retention and revenue growth.
• Lead strategic conversations and business reviews.
• Develop tailored success plans for customers.
• Travel to customer sites for workshops and meetings.
• Provide change management sessions for customers.
• Act as a product expert and advocate for customer needs.

Requirements

• 5+ years in Customer Success or Account Management in a SaaS environment.
• Knowledge of insurance brokerage workflows is desirable.
• Strong data literacy and project management skills.
• Proficiency in Microsoft Office and CRM platforms.
• Ability to manage multiple projects and responsibilities.
• Excellent communication and presentation skills.
• High level of ownership and accountability.
• Willingness to travel for customer engagements.

Benefits

• On target earning range: $120,000 to $150,000 CAD.
• Base salary: $102,000 – $127,500 CAD.
• Variable pay based on retention and expansion.
• Employee stock options available.
• Comprehensive health benefits.
• Four weeks of paid vacation annually.
• Work from anywhere in the world for 60 days per year.