Senior Customer Success Manager, Enterprise - Remote

Overview

The Senior Customer Success Manager at Outreach is responsible for driving platform adoption and providing strategic insights to customers to ensure their success and satisfaction with the Outreach platform.

In Short

• Drive platform adoption and assess customer engagement health.
• Provide strategic insight aligned with customer goals.
• Act as a point of contact for customers post-implementation.
• Advocate for customer needs internally at Outreach.
• Communicate with internal and external stakeholders.
• Analyze data to guide customer behavior effectively.
• Guide customers towards success and resolve risks.
• Champion Customer Success Plans for accounts.
• Connect internal teams to enhance customer experience.
• Stay updated on sales and revenue trends.

Requirements

• Bachelor’s degree or equivalent work experience.
• 10+ years in Customer Success or Account Management in SaaS.
• Knowledge of Sales Engagement or Marketing Automation Software.
• Strong strategic and critical thinking skills.
• Effective problem-solving and active listening skills.
• Strong emotional intelligence and relationship-building ability.
• Ability to influence without direct authority.
• Excellent verbal and written communication skills.
• Proven experience in managing strategic clients.
• Domain knowledge in sales processes and go-to-market strategies.

Benefits

• Opportunity to work with a leading AI Sales Execution Platform.
• Collaborative and supportive team environment.
• Focus on driving real business impact for customers.
• Access to professional development resources.
• Flexible work environment with hybrid options.