Senior Manager, Enterprise Customer Success - Remote

Overview

Recast Software is seeking a Senior Manager for Enterprise Customer Success to lead a team dedicated to enhancing customer satisfaction and product adoption while managing strategic accounts.

In Short

• Lead a team of Enterprise Customer Success Managers.
• Manage relationships with top strategic accounts.
• Exceed revenue goals and metric targets.
• Partner with Executive Leadership on customer success strategy.
• Own the end-to-end customer experience.
• Advocate for customer needs across the organization.
• Utilize Recast systems for customer information management.

Requirements

• 7+ years of experience in SaaS or technology.
• 5+ years in customer-facing roles with 7-figure accounts.
• 1+ year managing a high-performing team.
• Track record in managing large accounts focused on satisfaction.
• Proficiency in Salesforce or similar CRM.
• Experience with Gainsight or Customer Success platforms.

Benefits

• Opportunity for professional development and career growth.
• Work in a rapidly growing software company.
• Impact millions of users across 125 countries.