Remote Otter LogoRemoteOtter

Senior Enterprise Customer Success Manager - Remote

Posted Yesterday

Overview

Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower.

In Short

  • Responsible for nurturing and growing a portfolio of enterprise customers.
  • Shape and execute customer success strategy.
  • Foster strategic long-term client relationships.
  • Drive customer satisfaction and program value.
  • Develop account strategies and growth plans.
  • Provide client updates and report performance metrics.
  • Identify client needs and ensure retention and advocacy.
  • Contribute to best practices for customer success.
  • 5+ years of relevant experience required.
  • Passionate about innovation in digital health.

Requirements

  • 5+ years of relevant professional experience supporting clients.
  • Prior experience managing health and wellness benefits.
  • Expert in communicating data effectively.
  • Strong written and verbal communication skills.
  • Ability to build relationships with stakeholders.
  • Experience in a fast-paced startup environment.
  • Authorized to work in the United States.

Benefits

  • Attractive salary with equity opportunities.
  • Generous paid time off policy.
  • Medical, dental, and vision benefits.
  • Calibrate-funded disability and life insurance.
  • Access to wellness programs.
  • Remote-first working environment.
  • Competitive paid parental leave.

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