Senior Enterprise Customer Success Manager - Remote

Overview

Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower.

In Short

• Responsible for nurturing and growing a portfolio of enterprise customers.
• Shape and execute customer success strategy.
• Foster strategic long-term client relationships.
• Drive customer satisfaction and program value.
• Develop account strategies and growth plans.
• Provide client updates and report performance metrics.
• Identify client needs and ensure retention and advocacy.
• Contribute to best practices for customer success.
• 5+ years of relevant experience required.
• Passionate about innovation in digital health.

Requirements

• 5+ years of relevant professional experience supporting clients.
• Prior experience managing health and wellness benefits.
• Expert in communicating data effectively.
• Strong written and verbal communication skills.
• Ability to build relationships with stakeholders.
• Experience in a fast-paced startup environment.
• Authorized to work in the United States.

Benefits

• Attractive salary with equity opportunities.
• Generous paid time off policy.
• Medical, dental, and vision benefits.
• Calibrate-funded disability and life insurance.
• Access to wellness programs.
• Remote-first working environment.
• Competitive paid parental leave.