Member Support Representative - Remote

Overview

Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.

In Short

• Calibrate seeks positive, energetic member support representatives.
• Deliver exceptional care through multiple channels, including phone support.
• Responsible for resolving member inquiries and ensuring excellent experiences.
• Shift: Saturday, Sunday, and Monday from 11:30am-8:00pm EST.
• Pay rate: $20.00-22.00 per hour.
• Benefits are not included.
• Engage and support members with empathy and compassion.
• Document all member interactions thoroughly.
• Work collaboratively to achieve service level agreements.
• Remote work environment.

Requirements

• High school degree or equivalent required.
• Strong verbal and written communication skills.
• Experience in hospitality, member services, or customer support.
• Ability to multitask and work under pressure.
• Strong computer skills, including Microsoft Office and CRM systems.
• Ability to adapt to changing priorities and workflows.
• Great active listening skills with a focus on empathy.
• Experience in omni-channel support centers preferred.
• Strong attention to detail.
• Enjoys working independently and as part of a remote team.

Benefits

• Attractive salaries with equity opportunities.
• Generous paid time off policy.
• Medical, dental, and vision benefit options.
• Calibrate-funded disability and life insurance.
• Access to wellness programs.
• Remote-first working flexibility.
• Paid parental leave program.