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Partner Support Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
Colombia
Mex$ 20,400/month

Overview

Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro.

In Short

  • Act as the first line of defense for product questions and technical troubleshooting.
  • Follow-up on customer inquiries across channels.
  • Craft informative responses to product-related queries.
  • Participate in team meetings and assist colleagues.
  • Represent customer feedback internally.
  • Learn Peek’s products and contribute to Helpdesk updates.
  • Meet performance metrics.

Requirements

  • 2+ years of experience in customer service and/or technical support.
  • Full-time availability for a 5-day work schedule.
  • Excellent English communication skills.
  • Enthusiasm for helping people solve technical problems.
  • Ability to troubleshoot and teach new software.
  • Strong deductive reasoning skills.
  • Punctual and reliable.
  • Consistent and dependable WiFi.

Benefits

  • Mex$ 20,400 gross monthly salary.
  • Health Coverage through Allianz.
  • Full health care, dental, and vision plans.
  • Paid parental leave.
  • Company recharge at the end of the year.
  • Competitive compensation packages with equity upside.
Peek logo

Peek

Peek is a dynamic tech startup that has revolutionized the way consumers book experiences, boasting over $3 billion in bookings through its innovative platform, Peek.com. The company offers a powerful suite of business software, Peek Pro, which includes online booking, point-of-sale solutions, and automation tools that help operators streamline their operations and grow their businesses. With a remote-first culture and a diverse team of over 250 employees located in various cities worldwide, Peek is committed to connecting people through memorable experiences. The company has received significant funding exceeding $100 million from notable investors and has been recognized on prestigious lists such as Forbes America's Best Startups Employer and the a16z Marketplace 100. Peek prioritizes employee well-being with comprehensive benefits and a focus on long-term success.

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