Player Support Representative (Part-Time) - Remote

Overview

Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

In Short

• Part-time role with flexible shifts based on availability.
• Service duration spans six months.
• Paid pre-project training required.
• Refresher training needed to maintain knowledge.
• Minimum of 8 hours each day required.
• Respond to player inquiries via email and chat.
• Resolve player complaints and troubleshoot effectively.
• Maintain average handle time on emails and chats.
• Participate in daily pre-shift meetings.

Requirements

• Must be a registered Freelancer/Individual Contractor.
• Ability to handle multiple chats concurrently.
• Strong communication and problem-solving skills.
• Focus on quality and customer satisfaction.

Benefits

• Flexible work schedule.
• Paid training provided.
• Opportunity to work in a dynamic team environment.