Player Support Representative (Technical Support) - Remote

Overview

We are looking for a Player Support Representative with solid technical support experience. As part of a team, the Player Support Representative will provide chat and email customer and TECHNICAL SUPPORT for gamers by maintaining a positive, empathetic, and professional attitude towards players and delivering a high level of experience.

In Short

• Provide chat and email support for gamers.
• Maintain a positive and professional attitude.
• Flexible work schedule with shift selection based on availability.
• Engage in pre-project and refresher training.
• Respond promptly to player inquiries and issues.
• Troubleshoot effectively to resolve player complaints.
• Explain product features and functionalities.
• Maintain average handle times for chats and emails.
• Participate in daily meetings for updates.
• Deliver a customer satisfaction level of 70% or above.

Requirements

• Understanding of troubleshooting product features.
• Experience in technical customer service.
• Ability to research gaming software and hardware trends.

Benefits

• Paid training before project commencement.
• Flexibility in choosing work shifts.
• Opportunity to work in the gaming industry.
• Continuous learning through refresher training.