Technical Support Representative - Remote

Overview

The Technical Support Representative will provide prompt and professional technical support to users of our Schools products, diagnosing and troubleshooting various technical issues.

In Short

• Provide technical support to administrators, teachers, and caregivers.
• Diagnose and troubleshoot application functionality and device compatibility issues.
• Assist users in setting up and configuring devices.
• Document and track support interactions using Zendesk.
• Collaborate with the development team to report bugs and suggest improvements.
• Maintain knowledge of all products and updates.
• Work independently and as part of a team in a fast-paced environment.
• Communicate technical concepts clearly to users.
• Exhibit patience and empathy when assisting users.
• Meet deadlines under pressure.

Requirements

• Proven experience as a Technical Support Representative or similar role.
• Strong knowledge of troubleshooting and basic networking.
• Proficiency in using Zendesk and remote support tools.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Familiarity with various operating systems and web browsers.
• Ability to work under pressure.
• Positive attitude and empathy towards users.
• Ability to work independently and in a team.

Benefits

• Work from home position.
• Join a Great Place to Work company.
• Opportunity to work for leading technology companies.