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Customer Service Representative - Streaming Media - Remote

Posted Yesterday
Customer Service
Full Time
Canada

Overview

Join Sutherland as a Customer Service Representative supporting a global giant in the streaming media and entertainment industry. Engage with customers while sharing your passion for movies and shows.

In Short

  • Competitive hourly rate and paid training
  • Additional pay incentives and monthly rewards
  • Medical, dental, and vision benefits
  • Exciting vacation benefits with a Global Flexible Benefits Policy
  • Opportunities for promotion from within
  • EAP & Health and Wellness programs

Requirements

  • Experience in customer service or contact center
  • Basic troubleshooting skills for streaming services
  • Basic PC keyboarding and Microsoft Office skills
  • Technical support experience
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills with ability to use multiple applications
  • Experience with CRM applications preferred

Benefits

  • All equipment provided for remote work
  • Excellent Internet connectivity required
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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