Customer Service Representative - Music Streaming - Remote

Overview

ModSquad is seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team, providing support for a leading music streaming service.

In Short

• First point of contact for customers.
• Help customers navigate the platform.
• Troubleshoot technical issues.
• Ensure the best possible listening experience.
• Respond to customer inquiries in Chinese and English.
• Work in a fully remote environment.
• Passion for music is a plus.
• Excellent communication skills required.
• Problem-solving skills are essential.
• Complete language assessments in Chinese and English.

Requirements

• Proficiency in Chinese and English.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Passion for music.
• Problem-solving abilities.
• Experience in customer service is preferred.
• Ability to work independently in a remote setting.
• Flexibility to work various shifts.
• Strong interpersonal skills.
• Willingness to learn and adapt.

Benefits

• Work from anywhere.
• Join a passionate team.
• Opportunity to work with a leading music streaming service.
• Flexible working hours.
• Gain experience in customer service.
• Be part of a dynamic and supportive environment.
• Access to music-related perks.
• Professional development opportunities.
• Collaborate with a diverse team.
• Contribute to a positive customer experience.