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Client Success Specialist - Remote

Posted 6 weeks ago
Sales / Business
Full Time
Jamaica

Overview

ModSquad is currently seeking a Client Success Specialist to support a book of clients for upsell, cross-sell, and retention while ensuring high customer satisfaction.

In Short

  • Manage a large book of small to medium business
  • Develop and maintain business relationships
  • Lead customer negotiations for upsell and renewal opportunities
  • Develop relationships with key strategic partners
  • University degree in business, marketing, or related field
  • 5+ years of consultative or value-add sales experience
  • Ability to manage, close, and grow multiple deals
  • Excellent consultative selling skills
  • Experience with Salesforce.com and similar tools
  • Strong Excel skills for revenue and cost modeling

Requirements

  • Hands-on knowledge of social and messaging platforms
  • Flexible work schedule for global interactions
  • Ability to juggle multiple priorities

Benefits

  • Base salary with commission and bonus plan
  • Work with top global brands
  • Creative and supportive work environment
ModSquad logo

ModSquad

ModSquad is a leading provider of digital engagement services, specializing in community management, customer support, and content moderation. The company leverages a global workforce of skilled professionals to deliver tailored solutions for brands across various industries. With a focus on flexibility and scalability, ModSquad helps businesses enhance their online presence and foster meaningful connections with their audiences.

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