Client Success Specialist - Remote

Overview

We are seeking a highly organized and detail-oriented Client Operations Specialist to serve as the primary point of contact for client needs while ensuring the accurate coordination and validation of resource hours.

In Short

• Act as the main point of contact for clients, addressing inquiries, concerns, and operational needs
• Coordinate and validate resource hours to ensure accuracy in reporting, invoicing, and compliance with client agreements
• Work closely with internal teams to facilitate smooth service delivery and address any discrepancies
• Proactively identify potential challenges, recommend solutions, and escalate issues when necessary
• Maintain accurate records of communications, service updates, and operational changes.
• Support process improvements to enhance efficiency and client satisfaction.
• Create weekly reports and update project trackers with accuracy

Requirements

• Minimum of 1 year experience in client operations, account management, or a related role.
• Strong attention to detail and ability to manage data with accuracy.
• Excellent problem-solving skills and a client-focused mindset.
• Ability to work collaboratively across teams and adapt to a fast-paced environment.
• Proficiency in using operational and reporting tools to track and validate resource hours.

Benefits

• Fully remote opportunity
• Flexible schedule
• Opportunity to work with diverse teams